Current course offerings

Please Note: Course profiles marked as not available may still be in development.

Course description

Customer interactions occur across many realms, from physical to social to digital. This course explores the many ways a firm can interact with its external and internal customers, community and stakeholders. It focuses specifically on the use of various blended approaches as well as emerging and advanced technologies including AI, robotics, augmented and virtual realities and digital media to enhance service interaction across sectors. This course will examine elements of service design for the adoption of new and advanced technologies and how these impact service provider work, service provider-customer relationships and service encounters.

Archived offerings