This course is not currently offered, please contact the school or faculty of your program.

Course description

The transformative model of mediation has specific practices requiring specific skills, and is based on a distinctive theory of conflict and the third-party role. Topics addressed in the course include: understanding conflict patterns and dynamics; the mediator's role in the transformative model; underlying premises/foundations of practice; transformative practices; identifying intervention opportunities; mediator responses and intervention strategies; core skills; avoiding directiveness; integration of mediation with the legal process; power and fairness; and, mediation ethics and mediation policy. The curriculum and materials in this course have been used widely to train mediators, including those in the United States Postal Service's award-winning workplace mediation program. There is a strong focus on simulations and coaching to develop practice skills.