This course is not currently offered, please contact the school or faculty of your program.

Course description

In this course students will be introduced to higher level skills in resolving disputes and be trained to resolve conflicts and disputes. They will be taught to intervene and effectively diagnose the conflict or dispute and to choose the appropriate techniques and processes to resolve it constructively.Emotions affect almost every aspect of interpersonal exchange in negotiation and other conflict resolution processes, including our own behaviour and cognition, our opponent¿s interpretations and responses, as well as the perceived limits and actual outcomes. In this course students will explore in detail the way emotions influence human behaviour and cognition in conflict and during conflict resolution processes such as negotiation, bargaining or mediation. This interactive course covers the research on positive (e.g. happiness) and negative (e.g. anger) emotions in conflict (especially in negotiation) and uses experiential learning exercises to demonstrate theory. Emotions which can be both positively and negatively valenced, such as surprise, are also discussed.