This course is not currently offered, please contact the school or faculty of your program.

Course description

In this unit, students with prior knowledge of conflict resolution are able to improve their skills to assist in the resolution and prevention of workplace disputes. Students will learn the theory behind conflict coaching and participate in practical exercises to assist their learning. The process of Conflict Coaching including one-to-one assistance to employees to help them understand their own conflict resolution style and identifying their interests and those of others, will be taught. Students will also learn about the importance of resolving conflict in constructive and conciliatory ways and of helping people to identify and replace behaviours and attitudes which are counterproductive to the effective management of conflict. The role of the Conflict Coach in providing assistance to team leaders or managers who are responsible for dealing with conflict amongst employees and in helping people develop their confidence and skills in managing workplace dynamics and in facilitating dispute resolution will also be covered. The course will be conducted in a three-day intensive block of classes (from 9am to 5pm) followed by a one-day class approximately six weeks later during which students will present their research-in-progress.