This course is not currently offered, please contact the school or faculty of your program.

Course description

Not offered 2011

In this course, students will explore Dispute System Design (DSD) in Australian businesses which is becoming one of the fastest growing areas in dispute resolution as this process becomes more accepted. The course focuses on how to design systems to resolve disputes in an efficient and effective manner by combining the theory and practice of DSD. Guest speakers share their experiences of introducing dispute systems into their organisation; what worked, what didn't, what they hoped to fix and the cost. Students will explore the causes of organisational conflict; identify dispute resolution processes and their applicability; discuss the requirements of small and large businesses; discuss DSD to resolve disputes within an organisation; discuss issues associated with changing the dispute resolution culture; design models for implementing change; and, discuss how to evaluate and monitor dispute systems. Students will be given the opportunity to (1) specialise in one of the most sought after applications of the dispute resolution process; (2) explore the practical applications of dispute resolution processes; and (3) highlight the problems in implementing changes to a dispute resolution culture. Students will design a dispute resolution system for an organisation with strategies to implement the change in culture if required. They will be encouraged to work with particular corporations in their projects. Students will consider issues in DSD and processes that are used in business dispute resolution. The course will be conducted in a four day intensive block of classes (9 am-5 pm).